FAQ

よくある質問

About our products

How does Sunshine Juice differ from vegetable juices usually sold on the market？: Vegetable juices usually available on the market are made by crushing ingredients and blending them with additives, then concentrating them at high temperatures and diluting them with water or heating them at high temperatures for a long time. Sunshine Juice is 100% natural and plant-derived, made only from the water content of the ingredients that is extracted by pressing the ingredients.

How is Sunshine Juice different from a smoothie?: Sunshine Juice uses a cold press process to press the ingredients into juice. During the pressing process, insoluble fiber is separated out, so the nutrients can be consumed as a liquid without straining the internal organs. Because smoothies are made by grinding ingredients in a high-speed juicer, some nutrients are lost due to the frictional heat, but the insoluble fiber is still available. This requires the work of internal digestion.

How is Sunshine Juice different from other companies' cold-pressed juices?: Sunshine Juice uses mainly selected ingredients that we have convinced ourselves by visiting producers in various parts of Japan to see and talk with them on site. Please enjoy our juices that are filled with the producer's commitment and thoughts.

Is there any difference between Sunshine Juice's fresh and frozen juices?: Fresh juices are made from vegetables delivered to the store, pressed daily at the store, and served fresh. Frozen juices are made using the same ingredients and cold-pressed method as in the stores, but they go through the minimum sterilization process required by Japanese food sanitation for distribution through online stores and other channels. For this reason, we partner with a factory with unique know-how to manufacture our products.

Is it safe to do the cleanse while pregnant or nursing?: Please consult with your family physician.

Is chaga safe to take during pregnancy and lactation?: Please consult with your family physician.

Is it safe to take turmeric blends during pregnancy and lactation?: Please consult with your family physician.

About the Point System

When was the point system introduced?: The point system was introduced on 2025/10/28, and orders shipped on or after this date are eligible for points. Orders shipped before this date are not eligible for points.

Do the points have an expiration date?: No, they do not expire.

Can I use my online shop points when purchasing in-store?: No. The point systems for the online shop and physical stores are different, so online shop points can only be used online.

How can I apply points as a discount?: Points can be used in increments of one point, and each point can be converted into a discount coupon for any amount at a rate of one point per yen.

What is the point earning rate?: You will earn points equivalent to 1% of your purchase amount. During point campaigns, more than 1% may be awarded depending on the campaign details, so please take advantage of these opportunities to earn more points.

How can I check and use my points?: After logging in from the member account login page, click the「P」icon at the bottom right of the screen to open the point menu. From there, you can check your points. To use points, select「クーポン交換・履歴」in the point menu, enter the number of points you wish to exchange, and click「ポイントをクーポンに交換する」A coupon code will be issued. After the coupon is issued, click the 「適用」button to proceed to the checkout page with the coupon applied. Alternatively, you may copy the coupon code and manually enter it in the coupon field at checkout.

Can I cancel an issued coupon?: No. Issued coupons cannot be canceled.

When are points granted?: Points are granted when the ordered items are shipped. They are not granted at the time of purchase completion.

Is shipping cost eligible for earning points?: No. Shipping cost is not eligible for points. Points are calculated on the tax-included product purchase amount excluding shipping.

Can I apply point discounts to shipping costs?: No. Due to system limitations, discounts cannot be applied to shipping costs.

If I apply a coupon with a value higher than the product price, what happens to the remaining amount?: A coupon can be applied even if it exceeds the subtotal amount, but any remaining coupon value will be lost. Think of it as a prepaid voucher purchased with points that does not give change.

Example: If you issue a 2,000-yen coupon and use it for an order of 1,500 yen + 800 yen shipping:

× The coupon applies 2,000 yen, and the payment amount becomes 300 yen.

○ Only 1,500 yen of the coupon applies, 500 yen is lost, and the payment amount becomes 800 yen.

How to drink

When should I drink juice？: There is no specific timing, but it is recommended to avoid just before bedtime.

How do you do the cleanse？: Instead of taking no solid food for a day or several days, stay on Sunshine Juice and water only. Drink approximately 2 liters of juice per day and the same amount of water as the juice. If you are concerned about your body getting cold from the juice and water, it is also recommended to take in some white water or herbal tea. For more information, please click here.

https://sunshinejuice.jp/en/pages/cleanse

How often should I do the cleanse？: A one-day cleanse once a month is recommended; for those who have difficulty keeping a daily schedule, a half-day cleanse once a week or once every two weeks is acceptable. It is recommended that you incorporate the cleanse on a regular basis according to your own schedule.

How do you drink Daily Juice？: We recommend that you take one bottle daily for one meal a day, especially if you are concerned about overeating on a daily basis, as it will give your organs a rest while providing you with a good amount of nutrients.

How do I thaw frozen juice？: Place in a bowl of water and it will thaw in about 10minutes. Alternatively, you can thaw it in the refrigerator.

How can I incorporate chaga？: The easiest way to take it is to dissolve 1 to 2 grams (about 1 teaspoon) in 200 to 300 ml of water or white water and drink it. You can also blend it into coffee or tea, or add it to sauces and dressings. 1 to 2 grams per day on a daily basis is recommended.

Is there an upper limit to chaga intake？: There is no upper intake limit, but it is recommended that 1 to 2 grams per day be incorporated daily on a continuous basis.

How can I incorporate the turmeric blend？: The easiest way to take turmeric is to dissolve 1 to 2 grams (about 1 teaspoon) in 200 to 300 ml of water or white water and drink. It can also be blended with soy or almond milk, or mixed with rice and served as turmeric rice. 1 to 2 grams per day on a daily basis is recommended.

Is there a subscription service for juices？: We offer subscription services for Cleanse and Daily Juice. Please refer here for more information.

Cleanse Subscription：
https://sunshinejuice.jp/pages/cleanse-subscription

Daily Juice Subscription：
https://sunshinejuice.jp/pages/daily-juice

About Online Shop

How many days after ordering will I receive my order from the online store？: We prepare for shipment in order of receipt of orders, and as a rule, we ship within 7 business days. Please check our website and SNS for information on Golden Week, Obon, and year-end and New Year holidays, as they are subject to change.

Can I cancel my order？: Due to system reasons, we basically cannot accept cancellations at the customer's convenience. Please understand this in advance.

I forgot to enter the coupon code. Can I apply it later？: Due to system reasons, coupon codes cannot be applied to orders after payment has been completed.

I would like to change my payment method.: Payment method cannot be changed after payment is completed. Please understand this in advance.

Can you ship overseas？: Shipping is only available within Japan.

Can I get a refund for my order？: For more information, please click here.

About Ebisu Store

What kind of products (menu) do you have?: We sell fresh cold-pressed juices pressed daily at the store, juice salads sold only at the store, and products handled through our online store. Fresh cold-pressed juices are also available seasonally. Please check here for details.

https://sunshinejuice.jp/en/pages/menu

Can I eat and drink in the restaurant？: Food and beverages are available in the restaurant. Bottle discount will be applied for in-store use.＊Please note that chairs and desks will not be provided.

Cancellation or Plan Change for Subscription Services

Where can I find my membership account information to check my subscription status for subscription services？: You can check by logging in to your member account login page here.
※You will need to log in with the email address you entered when you purchased your subscription.

If you have not yet created an account, please click the "Create Account" button on this page and create an account using the email address you entered when you purchased your subscription.

If you are unsure of your membership account information or have trouble logging in, we will check your account information and send you an email invitation to log in to your account, if necessary, please include your "full name," "order number," "order date," "product name," "email address from subscription purchase," "phone number," and message" and send it to onlineshop@sunshinejuice.jp
Selecting the above e-mail address will start the mailer with the required fields.

Is there a minimum duration for the subscription service？: The subscription service is offered at a reduced price in exchange for continued use, and a minimum of three consecutive subscriptions is required.
Please note that we will not be able to process cancellations without confirmation of at least three valid payments.

Can I change my credit card for the subscription service？: Please login to your account login page here and change your credit card from "Subscription List" > "Check Details" > "Change" under "Payment Method Credit Card".

Can I change the delivery date for subscription service？: Please log in to your account login page here and select "Subscription Purchase List" > "Check Details" > "Change" in the "Scheduled Delivery Date" column to select and save your desired delivery date.

Can I change the quantity of my subscription service？: Please login to your account login page here, go to "Subscription List" > "Check Details" > "Change Quantity" and select the desired quantity and save it.

Can I skip my next delivery？: Please log in to your account login page here and select "List of Subscription Purchases" > "Check Details" > "Skip".

How do I change the products in my subscription service？: Even if the change cannot be made on your My Page, depending on the product you wish to change, we may be able to continue processing the change without having to cancel the subscription once we process the cancellation.Please contact us first with the product you wish to change.onlineshop@sunshinejuice.jp

Can I pause the subscription service？

onlineshop@sunshinejuice.jp

Please contact us at the above e-mail address with the following required information.
Selecting the above e-mail address will start the mailer with the required fields.

・Your name (full name)
・E-mail address for subscription purchases
・Product Name

Our department in charge will take the necessary steps to temporarily suspend your account. After the procedure is completed, you will receive an e-mail confirming that the suspension process is complete.
Please contact us at least 7 days prior to the next scheduled delivery date.

Can I resume subscription services？

onlineshop@sunshinejuice.jp

Please contact us at the above e-mail address with the following required information.
Selecting the above e-mail address will start the mailer with the required fields.

・Your name (full name)
・E-mail address for subscription purchases
・Product Name
・Desired delivery date and time (※Listed only for non-NEW MOON JUICE CLUB customers)

Our department in charge will take care of the resumption procedure. After the procedure is completed, you will receive an email confirming that the resumption process is complete.
Please contact us at least 7 days prior to the next desired delivery date.
※new moon juice club customers will be delivered on the next appropriate delivery date according to the resumption request date.

How do I cancel the subscription service？

onlineshop@sunshinejuice.jp

Please contact us at the above e-mail address with the following required information.
Selecting the above e-mail address will start the mailer with the required fields.

・Your name (full name)
・E-mail address for subscription purchases
・Product Name
・Reason for Cancellation

Our department in charge will complete the cancellation procedure. After the procedure is completed, you will receive an e-mail confirming the completion of the cancellation.
Please contact us at least 7 days prior to the next scheduled delivery date.